What sort of marketing do my permissions control?

• The permissions control which of our Sainsbury’s group companies can send you marketing about relevant products and services including special offers, through email, SMS, post or over the phone.
• Depending on which group company’s marketing you want to control you can either toggle on and off all marketing channels or you can make your choice at a brand level.

Who are you referring to when you say the Sainsbury's group?

• We mean Sainsbury’s Supermarkets, Argos, Tu clothing, Habitat, Sainsbury’s Bank and Argos Financial Services.
• We share a group-wide privacy policy, which you can see here.
• Sainsbury’s group also includes Nectar. Nectar has a separate privacy policy which you can access here.

I don’t remember setting these permissions?

• The permissions we hold for you will be based on the choices you have made. This could have been when opening an account, making a purchase online, or through a marketing sign up journeys.
• If you’ve previously chosen to receive marketing communications from a Sainsbury's group company you will see a tick against that company in the Sainsbury’s Group Permissions Centre.
• Sainsbury's, Sainsbury's Bank, Tu Clothing, Habitat and Argos are all members of Nectar Loyalty Scheme. When you register with Nectar you may allow Nectar to send you marketing about its partners. So if you chose to receive Nectar marketing Nectar may to talk to you about these partner companies.
• If you want to change any permissions, visit the Sainsbury’s Group Permissions Centre and un-tick the companies you don't want to hear from.

How can I manage my marketing permissions?

You can update your marketing consents using the following methods:

• Through your Sainsbury’s group company account settings;
• Through the unsubscribe links at the bottom of any marketing email.
• By visiting the Sainsbury’s Group Permissions Centre

I don’t have an account, but I do have an email address registered with Sainsbury’s group company. How can I change my marketing permissions?

• Please visit the Sainsbury’s Group Permissions Centre and enter your email address. We will send you an email with a link which will allow you to manage your permissions.
• If no email arrives:
  • Please check you have correctly entered your email address
  • Please check your spam folder
• Alternatively you can manage your permissions:
  • By contacting our contact centre
  • Through the unsubscribe links at the bottom of any Sainsbury’s group company marketing email

How does the Permissions Centre work out my Marketing permissions?

• We look up your marketing permissions across all the Sainsbury’s group companies using your email address, and then show you the up-to-date status of the permissions linked to that email address, across the Sainsbury’s Group.
• If you have different email addresses registered across the Sainsbury's group then we will store your permissions separately, for each individual email address.
• If you want to manage all of your marketing permissions in the same place across the Sainsbury's group then you will need to register the same email address with each of the Sainsbury’s group companies.

What does ticking a box in the Permissions Centre mean?

• When you tick the box of a Sainsbury's group company, that company will be able to contact you about products, services and special offers that they believe you will be interested in.

Can I control my Nectar marketing permissions on this page?

• Yes, you can manage your Nectar permissions directly from the Sainsbury’s Group Permissions Centre by ticking or un-ticking the Nectar tick box.
• If you remove the tick from the Nectar tick box, you’ll stop receiving marketing from all of the Nectar partners, unless you have separately signed-up directly with them.

Can I control my permissions by marketing channel (email, SMS, post and phone) separately?

• Yes, for some of our brands.
• If the brand does not offer channel level permissions, then a tick against a brand would apply to all communication channels for this brand.

Does the Permissions Centre control push notifications and digital advertising?

• The permissions you set in the Sainsbury’s Group Permissions Centre do not affect the push notifications or digital advertising that you may receive. You can control push notifications from within the mobile app you are using, and digital advertising by accepting or rejecting cookies. You can control push notifications from within the mobile app you are using, and digital advertising by accepting or rejecting cookies

What happens to my Marketing permissions if I update my email address?

• If you update your email address we won't transfer your consents from the old email to the new. Please visit either your account settings page or the Sainsbury’s Group Permissions Centre to revise your permissions.

I’ve updated my email address in the account settings page for a Sainsbury's group company but I’m still getting marketing to my old email address. How can I change this?

• You will continue to receive marketing to your old email address until you opt out of marketing for that address.

I have ticked the box to receive marketing from a Sainsbury’s group company but haven’t received anything yet?

• The Sainsbury’s Group Permissions Centre allows you to control who you want to hear from. We want to make sure our marketing is always relevant and tailored to you, so will only be in touch when we have news about products, services or special offers we think you’ll be interested in.